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Returns and exchanges

Returns & Exchanges

30 Day Returns

We will fully refund any unopened/unused product for a period of 30 days after shipping date, product must be in its original packaging. Unless you are returning a defective product, you will be responsible for return freight charges.

Once the product is received, we’ll process the return for you in approx. 24-48 hours. See how to return a product instructions.

Defective Products

If there’s a problem with your product please contact our Customer Support Team immediately. We’ll email you a return label to put on your box and return to us. Once the package is in transit we’ll go ahead and ship you a replacement, issue you a store credit or give you a full refund of the product price.

Please note: Unfortunately we cannot accept any returns or exchanges on gift cards.

How to Return a Product

Contact our Customer Support Team by phone (321-4380974), email  or live chat.
Send the product(s) to the address below. Please make sure to include a copy of your order in your box.

ATTN: Returns
7814, Pine Haven Ct
Orlando, FL 32819

Wait to be notified your return has been processed. This takes 24-48 hours once we receive the product back.

Returns FAQ

How long does it take my return to be processed?
The time it takes a product to arrive back in our warehouse will depend on your location. Once it has arrived the return will be processed in 24-48 hours.

I’m not in the United States. Can I still return or exchange a product?

In most cases it’s not cost effective to return a product from outside the United States due to shipping and customs fees. If you would like to return a product from outside the United States please contact our Customer Support Team.

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